Privacy Policy
Last updated: May 8, 2025
1. Data Controller
AzorHomeLodge Lda (N.I.P.C. 519367014), registered at Rua Dr Arriaga Nunes 36, Valverde 9950-362, Madalena, Ilha do Pico, Açores, Portugal, is the data controller for personal data collected through the website azorhomelodge.com and its associated contact forms.
2. Personal Data We Collect
We collect the following personal data when you use our forms or contact us:
- Identification data: full name
- Contact data: email address, phone number (optional)
- Communication data: content of messages sent through contact or property enquiry forms
- Preference data: language preference (PT/EN), project type of interest
- Technical data: IP address, browser type, pages visited (via analytics cookies, if accepted)
3. Purposes and Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and consultation requests | Pre-contractual execution (Art. 6(1)(b) GDPR) |
| Sending newsletter (with consent) | Consent (Art. 6(1)(a) GDPR) |
| Managing construction proposals and contracts | Contract execution (Art. 6(1)(b) GDPR) |
| Compliance with legal and tax obligations | Legal obligation (Art. 6(1)(c) GDPR) |
| Website traffic analysis (Google Analytics) | Legitimate interest / consent (Art. 6(1)(f) GDPR) |
4. Data Retention
Your personal data is retained only for as long as necessary for the purposes for which it was collected:
- Contact requests: 3 years after last contact
- Contractual data: 10 years (legal tax obligation)
- Newsletter: until unsubscription
- Analytics data (cookies): maximum 26 months
5. Sharing Data with Third Parties
We do not sell or transfer your personal data to third parties for commercial purposes. We may share data with:
- Technical service providers: web hosting, email platforms (solely for service execution)
- Google Analytics: for anonymous traffic analysis (with IP anonymisation enabled)
- Competent authorities: when required by law
All sub-processors are bound by GDPR-compliant data processing agreements.
6. International Transfers
Your data is primarily processed within the European Union. Where we use third-party services (such as Google Analytics) that may transfer data outside the EU, we ensure such transfers are carried out under appropriate safeguards (Standard Contractual Clauses approved by the European Commission).
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: obtain confirmation and a copy of the data we process
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your data ("right to be forgotten")
- Right to restriction: restrict processing in certain circumstances
- Right to portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interest
- Right to withdraw consent: at any time, without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
You also have the right to lodge a complaint with the competent supervisory authority: Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt.
8. Cookies
Our website uses cookies to improve your browsing experience:
- Essential cookies: necessary for website functionality (session, language preferences)
- Analytics cookies: Google Analytics (G-CVH52WL50G) to understand how visitors use the website — only with your consent
- Chat cookies: Zoho SalesIQ for real-time customer support
You can manage your cookie preferences in your browser settings.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure, including HTTPS transmission, role-based access control, and secure database storage.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at azorhomelodge.com/en/privacy-policy. Significant changes will be communicated by email to registered users.
11. Contact
For any questions regarding this policy or the processing of your data: